Frequent Asked Questions aim to be as helpful and informative as we possibly can.

We have tried to cover all the important topics, however, if you cannot find the answer to your question then please Contact Us or email us:

Once you've completed your Funchal Airport [ Fnc ] transfer booking, we will email you your booking confirmation, within the next 24 hours which will show your complete itinerary.
Please check your spam folder as this usually seems to solve the problem in the majority of cases. Please also check if you entered your e-mail correctly. If this does not help, then, Send Us an email to or call us we will be able to send you the confirmation straight away.
  • This is one of the biggest differences between us and the others. allows you to book your Madeira Funchal airport transfers ONLINE 12 hours prior to your flight. In these cases you will not receive a confirmation e-mail because you have made a booking very close to the time of arrival, our driver will still be there waiting for you (as our automated system will inform the driver). However, we highly recommend you to make your reservations in advance.
If your flight details change prior to departure simply Email Us.
  • A one-way booking will include a single journey, either from your arrival Funchal [ fnc ] airport, or to your departure to the airport.
  • A two-way booking includes both the arrival and departure taxis transfers from Funchal airport [ fnc ] to accommodation.
We confirm ALL flight directly with [fnc] Funchal Madeira airport and will be waiting until you arrive.
  • As you come through the sliding doors from baggage reclaim, look out for your Madeira airport taxis driver who will be holding up a sign with our name.If you cannot find the funchal airport driver then call us.
  • Our telephone number is on your confirmation email.
    • Our Madeira Airport Transfers Driver will normally wait for 60 minutes before making enquiries with the airline and lost and Found.
    • The driver will also attempt to call you if a valid mobile telephone number is given..
    • Only after all this and if there is no sign of the passengers will the driver leave Funchal airport.
    • On Express Shuttle The Maximum Shuttle waiting time for customers at the airport is 60 minutes from the moment they make contact with our airport representative. We will try to keep waiting times to a minimum.
    • Yes, on Private taxi transfers children seats are FREE of Charge; they must be reserved at the time of booking the transfer.
    • On Private taxi transfers, infants and children do count as one person as they take up a seat belt place.
    • On Shared airport Transfer, infants and children do count as one person as they take up a seat belt place.
    • Each passenger has an allowance of a suitcase and piece of hand luggage .
    • If you are bringing extra luggage for example; pushchairs, wheelchairs, golf bags or any other out of the ordinary items ; please Notify Us in the message box in the booking form or to the contact page; ensuring that we are aware of the extra luggage.
    • We may have to send a larger car.
    • There is no extra charge.if reserved at the time of booking the transfer.
    Yes, you can book our return transfer the following ways:
    • By email:
    • Telefone: (00351) 913 756 539
    • or just tell the driver what time and day you want to be picked up.
    • The times on the price list are the standard journey times on a normal day.
    • These times may alter slightly in high season when there is more traffic or road works affect the direct route of the journey.
    • You will be notified if there is any anticipated delay to your journey.
    • We automatically calculate your collection time for your departure flight as the journey time plus 2 hours check in time.
    • You have the option to override this if you have chosen a Private taxi transfer; we then collect you from your Madeira (Funchal) hotel/apartment at the time you have requested.
    • We at Madeira-Airport-Transfers recommend that you arrive at funchal airport a minimum of 90 minutes before departure time. We will NOT accept responsibility for missed flights due to clients not booking the taxi with enough time to spare.
    • On a shared transfer the time will be given to you and you CANNOT have an option to override it.
      Depending on the Type of transfer booked:
    • Shuttle and shared transfers will pick-up and drop off people en-route, but dropping you off in front of your Acomadations door.
    • Private Madeira taxis transfers provide a direct door to door service.
    On your arrival at Funchal Airport, you will be pickup inside the Funchal Arrivals lounge. On The Return Transfer we will pick you up from the door step of your holiday accommodation and we will drop you at the door step of Madeira (Funchal ) Airport Departures.
    • No, if you book a Private Madeira taxi transfer.
    • Yes, if you book a Shuttle transfer.
    • Very easy and safe.
    • You pay the driver in cash [euros]
    • Please pay all at once after you arrive at the Madeira Hotel. Once you have paid, the driver will give you ; a "Pick up voucher" ; which you will then give to the driver on the return journey in lieu of money.
    • Or you are also welcome to pay online (in advance); we use PayPal, the system that is used by EBAY and offers the latest and best security technology. If you opt to pay in advance via PayPal our driver will be automatically informed so you will not need to do anything else.
    • However, if you really do prefer not to pay all at once there is no problem; you can pay for each trip separately!
    • Please Follow the instructions
    • Click on  "View and Pay invoice" .
    • Top Left corner click -" Pay (value to pay)
    • Login( do not log in, but click on -. "Pay with Bank Account or credit card"
    • Fill in you card details
    • on the Bottom click on " No, I do not want an account now"
    • "Click "PAY NOW"
    • Madeira Airport Transfers will use every reasonable means to ensure that the vehicle(s) arrives on time and that it reaches its destination on time.
    • If for any reason the vehicle for your departure Private transfer is delayed more than 5 mins from the scheduled pickup time, please call Madeira Airport Transfers, name and phone number are provided on voucher or confirmation email.
    • When you book a Shuttle transport to the airport, we cannot guarantee an exact pick-up time.Shuttle Transfers can be delayed up to 50 minutes
    If you need a invoice, please send us your request specifying your billing details [ name, address & vat number ] by
    email to and our accounts department will email it to you.
    All prices shown on our site are in Euros.
    All drivers, passengers and vehicles are fully licensed and insured by the DRTT
    All our drivers speak English and Portuguese.
    We do not guarantee a specific kind of vehicle; it will probably be a taxi or a Minibus.
    All Extra Stops on route will be charged 5 euros for every extra stop.
    Supermarket the charge will 10 euros
    • Email us on:
    • with the new your details.
    • All free of charge.
    • You may cancel your booking at any time, please email us on:
    • If your flight has been cancelled by your airline please let us know so we can inform our driver.
    • FREE cancellation up to 12 hours before pick-up

      Express Door to Door Shuttle Transfers

      -Operated from 08h00 to 20h00 - 7 days a week and 360 days a year - ( 25- 26 Dec + 1 Jan NO Shuttle Service)

      Private Transfers

      - Operated from 24 hours a day, 7 days a week and 365 days a year - including holidays

    • Private airport Transfers are quoted per Vehicle.
    • Express Shared transfer are quoted per person.
    • Our prices do not include a tip.
    • In Madeira Island tips are not compulsory.
    • As is standard across the globe if you feel your driver has been friendly and courteous, then a small tip is the norm.
    Madeira Airport Transfers reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behavior is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s). operates a complete NON Smoking Policy in all vehicles used.
    • You can make a reservation as soon as you have your flight number.
    • In Madeira Island tips are not compulsory.
    • We allow you to make a reservation a maximum of 9 months before your date of travel.
    • We will take you anywhere you like.
    • Please Send Us an email for an exact price quote.

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